Return & Refund Policy

At EGLTEK, we want our customers to receive products in satisfactory condition and as described on our website. This Return & Refund Policy explains when products may be returned, replaced, or refunded.

EGLTEK sells mobile accessories and electronic products, including chargers, charging cables, power banks, headphones, AirPods, wireless earbuds, and related accessories.

1. Eligibility for Returns

A return or refund request may be accepted where the product:

  • Is defective or faulty

  • Arrives damaged

  • Is incomplete or missing essential parts

  • Is materially different from the product description

  • Is the wrong product sent by EGLTEK

  • Has another issue covered by applicable UAE consumer protection requirements

Nothing in this policy is intended to limit any mandatory rights available to consumers under applicable UAE law.

2. Return Request Period

Customers should contact EGLTEK as soon as reasonably possible after receiving an order if they believe the product is defective, damaged, incorrect, or otherwise eligible for return.

For products covered by applicable UAE consumer protection provisions, the applicable statutory rights and periods will apply.

Where a product defect or fault is discovered within the applicable statutory period, EGLTEK will handle the matter in accordance with applicable UAE law. UAE Executive Regulations provide specific protections concerning defective goods, including return and refund circumstances.

3. Conditions for Return

Where a return is approved, the product should generally be:

  • In its original condition

  • Accompanied by its original packaging where reasonably available

  • Accompanied by accessories and included components

  • Accompanied by proof of purchase or order information

However, these conditions will not be used to remove or restrict mandatory consumer rights where applicable under UAE law.

4. Damaged Products

If your order arrives damaged, please contact EGLTEK as soon as possible.

We recommend providing:

  • Order number

  • Photos or videos of the damaged product

  • Photos of the external packaging

  • Description of the issue

Our team will review the information and may arrange a replacement, repair, refund, or another appropriate remedy depending on the circumstances and applicable law.

5. Defective or Faulty Products

If a product develops a defect or fault, please contact us with the order details and a description of the problem.

Depending on the product and circumstances, EGLTEK may:

  • Replace the product

  • Repair the product where applicable

  • Refund the purchase price

  • Provide another remedy required or permitted under applicable UAE law

For electronic products such as chargers, power banks, headphones, cables, and wireless earbuds, customers should use the product according to the manufacturer's instructions and safety requirements.

6. Wrong Product or Missing Items

If you receive a product different from what you ordered, or an item is missing from your order, please contact EGLTEK.

After verification, we may arrange for the correct product to be delivered, the missing item to be supplied, or another appropriate resolution.

7. Change of Mind

Returns based solely on a change of mind may be subject to EGLTEK's return conditions and the nature of the product.

Because many of our products are electronic accessories, compatibility should be checked before purchase.

If you are unsure whether a charger, cable, power bank, headphone, or wireless earbud is compatible with your device, please contact us before placing your order.

Any statutory consumer rights that apply under UAE law remain unaffected.

8. Non-Returnable Situations

Subject to applicable UAE law, a return may not be accepted where:

  • The product has been damaged through misuse or accidental damage after delivery

  • The product has been modified or tampered with by the customer

  • The product has been damaged due to improper installation or use

  • The issue is caused by normal wear and tear where applicable

  • The customer has provided incorrect compatibility information

  • The product is returned without the required information needed to identify the order

These exclusions do not apply where they would conflict with mandatory consumer rights under applicable UAE law.

9. Refunds

Where a refund is approved, EGLTEK will process the refund through the applicable payment method where reasonably possible.

The refund may cover the eligible amount determined after reviewing the return or complaint and in accordance with applicable UAE law and the circumstances of the order.

Any refund timing may depend on:

  • Payment method

  • Payment provider

  • Banking procedures

  • Return inspection

  • Courier processing

Customers will be informed once the refund has been processed by EGLTEK.

10. Return Shipping

Where a product is defective, damaged, incorrectly supplied, or otherwise covered by a statutory consumer remedy, EGLTEK will handle return shipping or related costs in accordance with applicable UAE law and the circumstances of the case.

For other voluntary returns, any applicable return-delivery charges may be communicated to the customer before the return is arranged.

11. Exchange / Replacement

Where appropriate and subject to product availability, EGLTEK may offer a replacement instead of a refund.

If the same product is unavailable, EGLTEK may contact the customer regarding an alternative resolution, including an applicable refund.

12. Product Inspection

Returned products may be inspected to determine the nature of the reported issue.

Inspection may include checking:

  • Product condition

  • Accessories and components

  • Serial numbers or identifying information, where applicable

  • Signs of physical damage

  • Evidence of misuse or tampering

  • The reported technical issue

Inspection does not remove any statutory rights available to the customer.

13. How to Request a Return or Refund

To request a return, replacement, or refund, contact EGLTEK and provide:

  1. Your full name

  2. Order number

  3. Product name

  4. Date of purchase

  5. Description of the issue

  6. Photos or videos where relevant

  7. Any other information reasonably required to assess the request

Our team will review the request and communicate the next steps.

14. Fraudulent or Abusive Returns

EGLTEK reserves the right to investigate suspected fraudulent or abusive return activity.

This may include repeated false claims, deliberate product damage, unauthorized returns, or attempts to obtain refunds for products that were not purchased from EGLTEK.

Any action taken under this section will remain subject to applicable UAE law and consumer rights.

15. Consumer Rights Under UAE Law

EGLTEK aims to comply with applicable UAE consumer protection and digital-commerce requirements.

UAE legislation provides consumer protections relating to goods that are defective, damaged, incomplete, or inconsistent with the description or agreed terms.

Where a mandatory legal right provides a customer with a remedy, this policy does not remove or reduce that right.

16. Changes to This Policy

EGLTEK may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable laws and regulations.

The latest version will be published on this page with the updated effective date.

17. Contact Us

For return, replacement, or refund requests, please contact:

Company: EGLTEK
Location: United Arab Emirates
Phone: +971 55 822 8860
Email: Please contact us through the contact information provided on our website.

Our customer service team will review your request and provide the appropriate next steps.