Shipping Policy

At EGLTEK, we aim to provide reliable and convenient delivery services to customers across Dubai and the United Arab Emirates (UAE).

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

1. Delivery Areas

EGLTEK currently offers delivery across Dubai and other locations within the UAE, subject to courier availability.

Delivery availability may vary depending on the customer's location and the products ordered. If delivery is unavailable to a particular location, our team may contact the customer where necessary.

2. Order Processing

Orders are processed after successful order confirmation and payment authorization, where applicable.

We aim to process and dispatch orders as quickly as reasonably possible. Processing may take longer during:

UAE public holidays
Promotional campaigns
High-demand periods
Product availability issues
Unexpected operational circumstances

If there is a significant delay, EGLTEK may contact the customer using the details provided at checkout.

3. Delivery Time

Estimated delivery times may be displayed on our website, at checkout, or communicated by our customer service team.

Delivery times may vary depending on:

Delivery location
Courier availability
Traffic and weather conditions
Public holidays
Order volume
Product availability

Customers are responsible for ensuring that someone is available to receive the order at the provided delivery address.

4. Delivery Charges

Applicable delivery charges will be displayed at checkout or communicated to the customer before order confirmation.

Delivery fees may vary depending on the delivery location, order size, courier service, and applicable promotional offers.

Where free delivery is offered, the relevant terms will be clearly stated on our website.

5. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

Full name
Mobile number
Building or villa details
Street and area
Apartment or office number, where applicable
Additional delivery instructions

EGLTEK is not responsible for delays or unsuccessful delivery attempts resulting from incorrect or incomplete information provided by the customer.

6. Delivery Attempts

Our delivery partner may contact the customer before or during delivery.

If the customer is unavailable, the courier may arrange another delivery attempt or an alternative delivery time.

If multiple delivery attempts are unsuccessful, the order may be returned to EGLTEK. Additional delivery charges may apply for redelivery where applicable.

7. Order Tracking

Where tracking is available, customers may receive tracking information by email, SMS, WhatsApp, or another communication method provided by EGLTEK or its delivery partner.

Customers can use the tracking details to monitor their shipment.

8. Damaged Packages

Customers are encouraged to inspect their package upon delivery.

If an order arrives visibly damaged:

Take photographs of the package and product.
Keep the original packaging.
Contact EGLTEK as soon as possible.
Provide the order number and relevant photographs.

EGLTEK will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable UAE requirements.

9. Missing or Incorrect Items

If an order contains a missing or incorrect item, please contact EGLTEK as soon as possible after delivery.

Please provide the order number and details of the issue. Photographs may also be requested where appropriate.

After reviewing the matter, EGLTEK may arrange a replacement, correction, refund, or another appropriate solution.

10. Delayed Deliveries

EGLTEK aims to meet the estimated delivery timeframe; however, delays may occasionally occur due to circumstances beyond our reasonable control, including:

Severe weather
Traffic or road conditions
UAE public holidays
Courier operational issues
High order volumes
Incorrect delivery information
Other unforeseen circumstances

Where possible, we will communicate significant delivery delays to affected customers.

11. Cash on Delivery

Where Cash on Delivery (COD) is available, the customer must pay the applicable order amount to the authorized delivery person upon delivery.

COD availability may depend on the delivery location, order value, product, and courier service.

EGLTEK reserves the right to limit COD availability for certain orders where necessary.

12. International Shipping

EGLTEK currently focuses on shipping within the United Arab Emirates.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and delivery terms will be communicated separately.

13. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after an order has been placed, EGLTEK may contact the customer regarding an alternative product, revised delivery arrangement, or applicable refund.

14. Consumer Rights

EGLTEK aims to provide clear information regarding product prices, delivery arrangements, and applicable charges.

Our shipping and delivery practices are intended to comply with applicable UAE laws and regulations. Nothing in this policy is intended to limit or exclude any mandatory consumer rights available under applicable UAE law.

15. Changes to This Policy

EGLTEK may update this Shipping & Delivery Policy from time to time to reflect changes in our delivery services, courier arrangements, business operations, or applicable requirements.

Any updated version will be published on this page with the revised effective date.